Privacy Policy
Last updated: 27 October 2026
Buddha Chime, based in Kathmandu, Nepal, is responsible for the personal information we collect through www.buddhachime.com and our customer communications.
This policy explains how we handle information when you browse our website, contact us, request a quotation or place an order.
1. Information We Collect
Depending on how you interact with us, we may collect:
Contact details: Your name, email address, telephone number and company name.
Order information: Billing and delivery addresses, products ordered, order history and delivery instructions.
Payment records: Payment status, transaction references and receipts you provide.
Communications: Messages, enquiries, quotation requests and customer-support conversations.
Website information: Pages visited, referring websites, browser and device information, and cookie identifiers. Our hosting and security services may also process IP addresses and technical logs.
Please avoid sending sensitive personal information or complete payment-card details through email, contact forms or live chat.
2. How We Use Your Information
We use information to:
Respond to enquiries and prepare retail or wholesale quotations.
Process orders, confirm payments and arrange delivery.
Provide order updates and customer support.
Handle returns, refunds and delivery problems.
Maintain business and accounting records.
Protect our website and investigate suspected fraud or misuse.
Understand website usage and improve our products, content and services.
Where applicable, we rely on fulfilling your order, taking steps you request before a purchase, meeting legal obligations, legitimate business interests or your consent. The basis depends on the activity and applicable law.
3. Who Receives Your Information
We share information where needed to operate our business, including with:
Website and business-system providers, including Odoo and hosting providers.
Banks and payment providers involved in your transaction.
Couriers, freight companies and customs agents handling your shipment.
Analytics providers, including Google Analytics.
Professional advisers or authorities where necessary for accounting, legal obligations or resolving disputes.
For example, a delivery company needs your name, delivery address and contact number to deliver your order.
4. Cookies & Google Analytics
Our website uses cookies and similar technologies. Essential cookies support functions such as shopping carts, website security, login sessions and language preferences.
We use Google Analytics to understand how visitors find and use our website. Analytics may process cookie identifiers, device and browser information, and website interactions.
Learn more about how Google uses information from websites that use its services.
Where required, we request consent before using optional cookies. You can manage cookies through available website controls and your browser settings. Blocking essential cookies may affect shopping or account features.
5. International Processing
Buddha Chime operates in Nepal and serves customers internationally. Your information may be processed in Nepal and in countries where our service providers operate.
Where applicable law requires safeguards for international transfers, we must use the safeguards required for the relevant transfer.
6. How Long We Keep Information
We retain information for as long as needed for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records and resolving disputes.
Retention depends on the type of information, the purpose for collecting it and applicable legal requirements.
7. Security
We take reasonable technical and organisational measures to protect personal information. However, no website, storage system or method of transmission can guarantee complete security.
8. Your Privacy Choices & Rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of or a copy of your personal information, or to object to or restrict certain uses.
Where processing depends on consent, you may withdraw that consent. This does not affect processing already carried out lawfully.
Contact us to make a request. We may need to verify your identity. Some records may need to be retained for legal or accounting reasons. You may also have the right to complain to a relevant data-protection authority.
9. Other Websites
Our website may link to external websites or display third-party content. Those providers handle information under their own privacy policies.
10. Updates to This Policy
We may update this policy when our services, practices or legal requirements change. The latest version will appear on this page with an updated date.
11. Contact Us
For privacy questions or requests, contact: