Returns & Refunds Policy
At Buddha Chime, we want you to feel confident about your purchase. If there is a problem with your order, please contact us so we can help.
1. Returns for a change of mind
For standard retail products, please notify us within 14 calendar days of receiving your order if you wish to return an item.
Items should be in their original condition, with all included accessories, cushions and mallets. You may carefully inspect and briefly test your singing bowl, but items damaged, altered or showing wear from use may not qualify for a full refund.
Please send your return within 14 calendar days of notifying us.
2. How to request a return
Email buddhachime108@gmail.com with:
Your order number or proof of purchase.
The item you wish to return.
Whether you would like a refund or exchange.
Details and photographs of any damage or problem, where available.
We will provide the return address and shipping instructions. Returns are generally sent to Nepal. Please contact us before shipping so we can help avoid delivery or customs problems. Contacting us for instructions does not replace or restrict any legal right to cancel.
Please pack items securely, preferably using the original protective packaging, and use a tracked delivery service.
3. Return shipping and other costs
For change-of-mind returns, customers pay return shipping. Original delivery charges are not refundable unless applicable law requires otherwise. We do not charge a restocking fee.
If we sent an incorrect, faulty or damaged item, we will arrange or reimburse reasonable return shipping costs. Please contact us before booking a courier.
Import duties and taxes paid directly to customs authorities are not refunded by Buddha Chime. Any available refund must be requested from the relevant authority.
4. Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is damaged, faulty or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.
Where possible, include photographs of the item, packaging and shipping label, and keep the packaging while we resolve the issue. An unboxing video is helpful but is not required.
We will provide a refund, replacement or other remedy as required by applicable law. Our suggested reporting period does not limit your statutory rights.
5. Handmade characteristics and sound
Our singing bowls and other handmade products may have variations in shape, colour, hammer marks, finish and tone. Minor surface marks consistent with the product description and photographs are part of the handmade character.
This does not include cracks, structural damage, faults affecting normal use, or significant differences from the agreed description.
Sound can vary with playing technique, mallet choice and listening conditions. If a specific note, frequency or matched set is important to you, please request confirmation before ordering. Any specifications expressly agreed with us remain part of your order.
6. Personalised and custom products
Products made to your specifications or personalised with names, logos or custom engraving are excluded from change-of-mind returns, except where applicable law requires otherwise.
This exclusion does not affect your rights if an item is faulty, damaged, incorrect or does not match the agreed specifications.
7. Refunds
For eligible returns, we aim to issue your refund within 7 business days of receiving and checking the returned goods, and always within any deadline required by applicable law.
Refunds will normally be made through the original payment method. Your bank or payment provider may take additional time to credit your account.
Where applicable consumer law requires reimbursement of standard outbound delivery charges or an earlier refund based on proof of return, we will follow those requirements.
8. Exchanges
Exchanges depend on stock availability. Each handmade bowl is individual, so an identical replacement may not be available. We will discuss suitable options with you before proceeding.
9. Order cancellations
Please contact us immediately if you wish to cancel an order. Standard orders can be cancelled before dispatch for a full refund.
For personalised orders, cancellation may no longer be possible once custom work has started, subject to applicable law. After dispatch, the relevant return terms apply.
10. Wholesale orders
Wholesale and business orders follow the return, cancellation and refund terms agreed in writing before purchase. Any mandatory rights remain unaffected.
11. Your legal rights
This policy provides our general return terms and does not exclude or limit rights available under applicable consumer protection laws. Where those laws provide greater protection, they take priority.
Contact us
Buddha Chime
Thamel, Kathmandu, Nepal
Email: buddhachime108@gmail.com
Website: https://www.buddhachime.com